We are nearly at the end of a Community PlanIt game in the City of Detroit. Organized by Detroit Works Project Long Term Planning, 1000 players signed up for the game and completed nearly 8000 challenges in three weeks. Considering numbers alone, we can say that the process has been a success. Getting people to turn out for planning meetings is very difficult, and planners are used to working with numbers in the double digits instead of in the quadruple digits. Instead of assembling 30 people in a room for the purpose of providing feedback, Community PlanIt significantly increased that number and adjusted the feedback loop so that people could connect and learn laterally from others in the community.
In addition to simply providing opportunities online to respond to planner-created challenges, Community PlanIt is designed to meaningfully frame the context of planning. Players are tasked with completing challenges within themed missions and are rewarded with points and badges. In talking to players and planners, these framing devices are key to making the system work. It is qualitatively different than responding to questions on Facebook or posting a tweet about your neighborhood. The difference is in understanding where your information is going and why it is going there.
Civic framing is the design of a community process. This happens all the time in analog formats – community meetings, meet-ups, protests, etc. But there is a misplaced notion that simply adding an online forum, the frame of the offline context will be extended. In fact, often online interactions obfuscate the message and diffuse the conversation. The goal of Community PlanIt is to build an online civic frame that structures community interactions towards a common goal.
The biggest problem in achieving this is one of trust. Do people trust that their input is being heard? Do people trust that relationships within a system are authentic? Trust is certainly not easily achieved, especially when there is a history of poor civic framing, but it is becoming increasingly clear that specific, uniquely delimited systems are necessary for establishing a context for this trust. As the game in Detroit wraps up and as we work towards the game finale Get Together!Â at the Detroit Public LibraryÂ on June 6th, it is our top priority to enable people to use the civic frame for their own purposes.
The game will continue to exist in a post-mortem state for anyone who is interested in looking at the results, and we will make the anonymized raw data available on the website. Data transparency, coupled with meaningful framing, is the formula we’re using for civic engagement.