Relationship model of e-government

I’ve been thinking about how we might begin to think about relationship model versus transaction model when it comes to digitally augmented government.  In most configuations of e-government there is a choice between open dialog and collective decision making.  This leaves two options: unstructured talk and structured input.  It would seem that there is something in between.  Consider something like YouTube as a platform for relationships.  If the real value in video sharing is building personal and / or intellectual connections, then the platform plays the role not of content provider, but arbiter of relationships.  Shouldn’t the government characterize its role similarly?  Shouldn’t the government be tasked with the responsibility of providing the framework for relationships, person to person, person to group, group to group, person to institution, etc.?  And not just the framework for individual transactions, but a framework that transforms transactions into a relationship investment.  For instance, one doesn’t post to YouTube simply to add to a database of videos.  The single transaction is a building block on which relationships can be built.  In other words, engagement doesn’t end with the transaction, that’s where it begins.

The most prominent examples in the States include Minnesota e-democracy or iBrattelboro, or even some of the attempts by various states, most notably Virginia, to provide web access to senate hearings.  These are all premised on the notion that the transaction itself is the act of participation (civic engagement measured by voter turnout, for instance).  Outside of the United States, there are some more interesting examples like Digital Birmingham, which has a complex big picture idea of digital democracy, and a bunch of examples in Sweden where the public is invited in to design and or participate. …

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Digital Lyceum

My colleague, John Craig Freeman, and I recently received funding from the NEH (as part of their digital humanities start-up program) to work on a project entitled “The Digital Lyceum.” This project explores the virtual architecture of the live humanities event. In other words, we’re interested in identifying how back-channels (from virtual worlds to information streams) can enhance the learning and experiential capacity of a live lecture or performance. The project started from a sense of personal angst and excitement about the use of back-channels at conferences. All too often, back-channels digress into little more than a gimmicky distraction. We began to wonder what of these technologies add to the experience and what does not. We began to talk about how events need to be choreographed, orchestrated, and designed to produce a user experience that is in fact more interesting, more productive than the unmediated version. What information streams are appropriate for what events? And how can we design experiences where the technology (however novel) does not interfere with the intended outcome of the event? Ultimately, we hope to produce software that is configurable enough to accommodate the choreographing of mixed reality events.

In the short term, we have promised the NEH that we will research how this work is currently taking place and produce a website that includes best practices and ideas. We hope to communicate with those who are building tools and those who are implementing those tools in innovative ways. We hope to provide a resource for anyone interested in staging mixed reality events.…

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Civic Multitasking

Local civic engagement is an outcome of local attention. 

When people engage in their neighborhoods they are paying attention to their neighborhoods amidst the myriad other things to which they could be paying attention.  They are stopping to engage in a local group, a process, or a meeting, and for that brief period of time, turning their focus towards their local geographic space.  So, the problem of waning civic engagement, so thoroughly documented by scholars such as Robert Putnam, is not merely a disenchantment with group processes, but can also be considered a problem of attention.  And, if we consider attention as something that is multiple, rather than binary, civic engagement (local attention), is not undivided. In other words, we have the capacity to participate in affairs through many avenues – joining a neighborhood listserv is one; attending a community meeting is another.  Civic multitasking is a viable form of participation and it in no way compromises the value of that participation.  It is similar to what N. Katherine Hayles describes as hyper attention – “Hyper attention is characterized by switching focus rapidly among different tasks, preferring multiple information streams, seeking a high level of stimulation, and having a low tolerance for boredom.”

Civic multitasking does not presume shallow focus

Instead assumes multiple foci, with each capable of depth.  And with most instances of hyper attention, deep and momentary focus bleeds over into other foci.  For instance, seeing a powerful film will influence the way you see other films, engage in fan communities, etc. …

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Mixed Realities Symposium

This Friday, February 8, I will be leading a panel discussion at the Mixed Realities symposium at Emerson College. The panel is titled “Immersion, Presence and Place.” Participants include John (Craig) Freeman, Usman Haque (via Second Life), Pierre Proske (via Second Life), Michael Takeo Magruder, Drew Baker, and David Steele. Each of the artists on the panel will have their work displayed in the Mixed Realities exhibit that opens the night before. With the quality of each of the pieces represented, I’m confident that we will have an interesting discussion. The panel starts at 1pm EST at 216 Tremont Street, Boston, MA and here in Second Life.

Freeman’s piece, entitled “Imaging Beijing,” is an extension of his existing work on the “Imaging Place” project in Second Life. Freeman produces panoramic nodes of the streets of Beijing, where locals describe their personal experiences of that space, and more interestingly, how that space conjures up seemingly unrelated personal experiences. He calls this concept a memory map. The Second Life-based artwork enables avatars to walk in and out of the nodes, capturing and inhabiting the intimate street life of Beijing.

Usman Haque will be talking about the piece “Remote” by Neill Donaldson, Usman Haque, Ai Hasegawa, and Georg Tremmel. This piece produces what he calls a fundamentally “human architecture” by suturing the physical space of a Boston-based gallery with a Second Life space. The human actors in Second Life, combined with the human actors in Boston, have to work together to create a merged space – one that is comprised of the collective efforts of the inhabitants.…

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Situated Technologies

The reception for the new Situated Technologies pamphlet series is taking place this Friday at the Urban Center in New York City. I really wish I could be there, but with the end of the semester fast approaching, I won’t be able to get away. This looks to be an amazing pamphlet series that will surely spark some necessary connections between urbanists, architects, technologists and media producers/critics.

BTW, the first release by Adam Greenfield and Mark Shepard, entitled Urban Computing and Its Discontents is available here as a free download.…

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